December 24, 2003
see ServeTheUser -- in this same scenario, where Rocco (TheRestaurant) is working the floor to gain a better understanding of the system he's failing to get working with his staff, the captain he was trailing mentions to him in the middle of work that the rest of the staff is psyched about Rocco doing what he is doing. They see him serving, and they love it. Serve your staff.

tags: BusinessWorld
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